Purchases made via gift voucher will be refunded as a new gift voucher, they cannot be refunded as cash.įor Returns, Refunds or Exchanges please email or call us on (07) 3506 0138. In most cases, we will issue your refund in the same way you made the original purchase. Please allow up to 30 days for a credit to appear on your account from received date. Once we receive and inspect your item(s), we will credit your account. Please allow 7-14 business days for mail-in exchanges to be processed. Unless an item is defective, if you would like an exchange, our standard freight charges apply, unless you provide a post parcel with your return. All items must be returned in original/unused condition.Instructions as to whether you would like a refund or an exchange.Detailed note as to the reasons of the return.Return must be accompanied RMA form ( Click Here) and copy of original receipt or invoice.Please include the following with your package: Securely pack all items that you would like to be returned and post mark via registered mail with tracking info as we are not liable for shipments which may go missing during transit. Special order merchandise or any item indicated on the website as non-returnable is as such.ĭefective items may be repaired, exchanged or refunded at our discretion for the same model or manufacturer's equivalent model. Exchange as long as stock is available of same item. Clearance product from our monthly “Timed Sales” are eligible for return or refund.Purchases via our Tightass Tuesday promotion cannot be exchanged or refunded.
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